COHLY
Terms of Service
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Legal Agreement

Terms of Service

Please read these Terms of Service carefully before accessing or using the COHLY website, online portal, onboarding experience, software, and related services.

Last Updated: August 14, 2026

These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of the COHLY website, online portal, onboarding experience, communications, software, and related services provided by COHLY (“COHLY,” “we,” “us,” or “our”).

COHLY is a business based in Bellevue, Washington.

By accessing, browsing, submitting information through, creating an account on, or otherwise using the COHLY website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the COHLY Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not use the COHLY website or services.

These Terms govern general use of COHLY’s website and services. Where a property owner enters into a separate written or electronic service agreement with COHLY, that agreement will govern the specific co-hosting services, fees, responsibilities, and other terms applicable to that owner.

1. ABOUT COHLY

COHLY provides hosting-support and co-hosting services designed to assist property owners and other persons legally authorized to host or rent a property on applicable short-term rental platforms.

Depending on the applicable service arrangement, COHLY may provide services including:

  • guest communication;
  • guest inquiry support;
  • reservation-related administrative support;
  • hosting-related administrative assistance;
  • listing support;
  • listing organization and optimization;
  • coordination of cleaning services;
  • coordination of maintenance and operational services;
  • guest-ready preparation;
  • property information organization;
  • owner communication;
  • booking and performance reporting;
  • operational coordination;
  • access to an owner portal;
  • assistance with guest-related matters; and
  • other hosting-support services agreed upon between COHLY and the property owner.

COHLY’s services may vary depending on the property, owner preferences, platform capabilities, applicable law, and the applicable service agreement.

COHLY does not own the properties it assists with and does not acquire an ownership interest in a property merely by providing hosting-support services.

2. NATURE OF COHLY'S SERVICES

COHLY provides hosting-support and co-hosting services.

COHLY does not provide services for the purpose of selling, purchasing, or brokering real estate through the website.

COHLY does not act through the website as a buyer’s agent, seller’s agent, real estate sales representative, real estate investment adviser, or real estate brokerage service provider.

COHLY’s services are focused on supporting the operation and hosting of properties that are already owned by, controlled by, or legally authorized for hosting by the applicable property owner or host.

Nothing on the COHLY website should be interpreted as legal, tax, accounting, investment, appraisal, or real estate brokerage advice.

The fact that COHLY provides hosting-support services does not mean that COHLY determines whether a particular activity is legally permitted.

Where a particular activity requires a license, permit, registration, professional qualification, or other legal authorization, the applicable party is responsible for ensuring that the activity is performed only by a person or entity legally authorized to perform it.

COHLY may decline, suspend, or discontinue services where COHLY reasonably believes that a property, activity, arrangement, or requested service may create legal, regulatory, safety, platform-policy, or operational concerns.

3. OWNER ELIGIBILITY AND AUTHORITY

COHLY’s services are intended for property owners and persons legally authorized to act on behalf of a property owner.

By requesting or using COHLY’s services, you represent that:

  • you own the property; or
  • you have sufficient legal authority from the owner to authorize hosting and COHLY’s applicable services.

You agree not to submit a property to COHLY without the necessary authority.

COHLY may request reasonable documentation or information to confirm ownership, authorization, or eligibility.

COHLY may decline to provide services if ownership or authorization cannot reasonably be established.

4. OWNER RESPONSIBILITY FOR LEGAL ELIGIBILITY

The owner or legally authorized host is responsible for determining whether the property may legally be offered for short-term rental or hosting.

Depending on the property and location, the owner may be responsible for determining compliance with:

  • city requirements;
  • county requirements;
  • state requirements;
  • short-term rental regulations;
  • business licensing requirements;
  • permits;
  • zoning requirements;
  • HOA or condominium restrictions;
  • lease restrictions;
  • building rules;
  • insurance requirements;
  • occupancy restrictions;
  • safety requirements;
  • registration requirements;
  • tax obligations;
  • landlord-tenant requirements; and
  • other applicable laws, rules, agreements, or restrictions.

COHLY does not represent that a property is legally eligible for short-term rental merely because COHLY accepts the property for onboarding or provides services.

The owner remains responsible for obtaining any required permits, licenses, registrations, approvals, insurance, or other authorizations.

COHLY may decline to support a property if the owner cannot demonstrate that the property is eligible for the requested hosting arrangement.

5. SHORT-TERM HOSTING

COHLY’s services are primarily intended to support short-term hosting arrangements through applicable hosting or booking platforms.

The owner must not use COHLY’s services to circumvent:

  • rental restrictions;
  • licensing requirements;
  • zoning requirements;
  • housing regulations;
  • tax obligations;
  • platform rules;
  • lease restrictions;
  • HOA rules;
  • occupancy requirements; or
  • other applicable requirements.

The owner is responsible for determining the maximum lawful length of a guest stay for the property.

COHLY does not provide legal advice regarding whether a particular stay qualifies as a short-term rental.

6. RELATIONSHIP WITH AIRBNB AND OTHER PLATFORMS

COHLY may provide services relating to Airbnb and, where applicable, other third-party hosting or booking platforms.

These platforms are independent third parties.

Your use of a third-party platform is governed by that platform’s own:

  • terms;
  • privacy policies;
  • payment rules;
  • host requirements;
  • guest requirements;
  • co-hosting policies;
  • cancellation policies;
  • content rules; and
  • other applicable policies.

COHLY does not control Airbnb, VRBO, Booking.com, or any other third-party platform.

COHLY cannot guarantee that:

  • a property will be accepted by a platform;
  • an account will be approved;
  • a listing will remain active;
  • a platform will allow a particular co-hosting arrangement;
  • a platform will maintain a particular feature;
  • a platform will process a particular booking;
  • a platform will process a particular payout;
  • a listing will maintain a particular ranking;
  • a platform will remain available; or
  • a platform will maintain its current policies or functionality.

Third-party platforms may change their policies, fees, algorithms, technical systems, eligibility requirements, or features without notice to COHLY.

7. OWNER CONTROL OF THE HOSTING ACCOUNT

Unless otherwise expressly agreed in a separate written service agreement and permitted by the applicable platform, the owner retains ownership and control of the owner’s hosting account and property listing.

The owner remains responsible for decisions that are reserved to the owner or host under the applicable platform, including, where applicable:

  • availability;
  • pricing;
  • minimum and maximum stay requirements;
  • house rules;
  • cancellation policies;
  • booking decisions;
  • owner-use dates;
  • platform settings;
  • property access;
  • regulatory compliance; and
  • other host responsibilities.

COHLY may provide recommendations, administrative support, guest communication, operational coordination, or other hosting assistance.

COHLY does not guarantee that any recommendation will produce a particular financial or operational result.

8. OWNER PAYOUTS AND BOOKING PROCEEDS

The owner retains responsibility for the owner’s financial relationship with the applicable booking platform.

Where booking proceeds are paid by a third-party platform, the platform’s applicable payout system and the owner’s account settings govern the payment of those proceeds.

COHLY does not require the owner to provide COHLY with the owner’s bank account number, routing number, banking credentials, or other direct bank-account login information as part of the standard COHLY onboarding process.

COHLY does not request or require the owner to provide COHLY with access to the owner’s personal online banking account.

Where a third-party platform requires banking, payout, taxpayer, or payment information, the owner is responsible for providing such information directly to the applicable platform through the owner’s own account or authorized payment process.

COHLY does not control the financial systems of third-party platforms.

Where a platform permits a co-host or service provider to receive a portion of booking proceeds, any such arrangement is subject to the platform’s own rules and the authorization of the applicable account owner.

COHLY does not guarantee that a platform will permit a particular payout structure.

9. COHLY SERVICE FEES

COHLY may charge service fees, management fees, coordination fees, commissions, reservation-based fees, or other amounts according to the applicable service agreement.

The actual fee structure applicable to a property will be disclosed to the owner before the applicable services begin.

Fees may be based on factors including:

  • reservations;
  • booking revenue;
  • services provided;
  • agreed percentages;
  • fixed fees;
  • coordination services;
  • cleaning coordination;
  • maintenance coordination; or
  • other services agreed between COHLY and the owner.

The applicable signed service agreement controls the actual fee arrangement.

COHLY does not guarantee that its services will generate a particular amount of revenue.

10. NO GUARANTEE OF BOOKINGS OR REVENUE

COHLY does not guarantee:

  • occupancy;
  • booking volume;
  • rental income;
  • revenue;
  • profitability;
  • appreciation;
  • guest demand;
  • average nightly rate;
  • a specific number of reservations;
  • a specific ranking;
  • a specific return on investment; or
  • any other specific financial result.

Any estimates, projections, examples, calculations, market observations, revenue ranges, occupancy expectations, pricing recommendations, or similar information provided by COHLY are informational estimates only.

Actual results may vary substantially based on factors including:

  • location;
  • seasonality;
  • market demand;
  • competition;
  • property quality;
  • amenities;
  • pricing;
  • availability;
  • reviews;
  • guest behavior;
  • platform algorithms;
  • platform policies;
  • local regulations;
  • economic conditions;
  • events;
  • cancellations;
  • maintenance;
  • taxes;
  • fees; and
  • other factors outside COHLY’s control.

COHLY does not guarantee occupancy, booking volume, rental income, appreciation, or any specific financial result.

11. CLEANING, MAINTENANCE, AND THIRD-PARTY PROVIDERS

COHLY may coordinate cleaning, maintenance, repairs, inspections, supplies, or other operational services.

Third-party providers may be independent businesses or contractors and may not be employees of COHLY.

Unless expressly stated otherwise in the applicable service agreement, COHLY does not guarantee the availability, pricing, licensing, insurance, performance, quality, conduct, or continued availability of an independent third-party provider.

The owner may be responsible for charges relating to:

  • cleaning;
  • maintenance;
  • repairs;
  • supplies;
  • replacement items;
  • inspections; or
  • other property-related expenses.

COHLY may coordinate such services according to the applicable service agreement.

12. OWNER ONBOARDING

COHLY may require an owner to complete an onboarding process before services begin.

The onboarding process may request information reasonably necessary to provide hosting-support services, including:

  • legal name;
  • preferred name;
  • email address;
  • telephone number;
  • mailing address;
  • property address;
  • ownership or authorization information;
  • property type;
  • property characteristics;
  • bedrooms and bathrooms;
  • guest capacity;
  • amenities;
  • parking information;
  • access information;
  • property rules;
  • cleaning information;
  • maintenance information;
  • emergency contact information;
  • property photographs;
  • platform information;
  • booking-related information; and
  • other property or operational information reasonably necessary for the requested services.

The owner agrees to provide information that is accurate, complete, and current.

The owner must promptly notify COHLY when material information changes.

COHLY may refuse to activate or continue services if required information is inaccurate, incomplete, misleading, fraudulent, or unavailable.

13. NO COLLECTION OF BANKING OR TAX IDENTIFIERS THROUGH STANDARD ONBOARDING

COHLY’s standard owner onboarding does not require the owner to provide COHLY with:

  • Social Security Numbers;
  • Employer Identification Numbers;
  • taxpayer identification numbers;
  • bank account numbers;
  • routing numbers;
  • online banking credentials;
  • debit card numbers;
  • credit card numbers for the owner’s payout account; or
  • other credentials providing direct access to the owner’s bank account.

Where a third-party hosting platform requires such information, the owner is responsible for providing the information directly to that platform through the owner’s account or its authorized payment process.

COHLY does not need access to the owner’s bank account in order to provide its standard co-hosting services.

This section does not prevent COHLY from requesting payment information that may be necessary for the owner to pay COHLY for services, where applicable.

14. OWNER PORTAL

COHLY may provide an online owner portal through which owners may access information concerning their relationship with COHLY.

Depending on available features, the portal may display:

  • property information;
  • onboarding status;
  • reservation information;
  • booking information;
  • revenue-related information;
  • performance information;
  • service information;
  • communications;
  • documents;
  • operational information; and
  • other information relating to the owner’s property or COHLY services.

Portal features may change over time.

COHLY does not guarantee that every portal feature will always be available.

Information displayed through the portal may depend on information supplied by the owner, third-party platforms, software systems, or other sources.

Third-party information may be delayed, incomplete, unavailable, or inaccurate.

Owners remain responsible for reviewing important booking and financial information against the applicable third-party platform.

15. USER ACCOUNTS AND AUTHENTICATION

Certain COHLY services may require an account.

Users agree to:

  • provide accurate information;
  • maintain accurate information;
  • protect their authentication methods;
  • maintain control over their phone number and authentication device;
  • not share accounts with unauthorized persons;
  • promptly report suspected unauthorized access; and
  • use the account only for lawful purposes.

COHLY may use telephone-number verification or other authentication mechanisms to help protect accounts.

COHLY may also use security technologies, CAPTCHA or reCAPTCHA, fraud-prevention systems, and similar technologies to prevent unauthorized access and automated abuse.

No authentication system guarantees that unauthorized access will never occur.

16. USER-SUBMITTED INFORMATION

You retain ownership of information and materials that you submit to COHLY, subject to the limited rights necessary for COHLY to provide its services.

By submitting information to COHLY, you grant COHLY a limited, non-exclusive right to collect, store, process, reproduce, organize, transmit, and display that information only as reasonably necessary to:

  • provide requested services;
  • communicate with you;
  • prepare or support a listing;
  • provide hosting support;
  • coordinate operational services;
  • operate the owner portal;
  • provide customer support;
  • maintain business records;
  • protect security;
  • prevent fraud;
  • comply with legal obligations; and
  • perform an applicable service agreement.

You represent that you have the right to submit the information and authorize COHLY to use it for the purposes described above.

17. PROPERTY PHOTOS AND CONTENT

Owners may provide COHLY with:

  • photographs;
  • videos;
  • property descriptions;
  • documents;
  • amenity information;
  • house rules;
  • access information; and
  • other property-related materials.

The owner represents that the owner has the necessary rights and permissions to provide such materials to COHLY and authorize their use for hosting-related purposes.

COHLY may use such materials as reasonably necessary for:

  • listing preparation;
  • hosting-platform listings;
  • guest communications;
  • owner portal presentation;
  • operational documentation;
  • service delivery; and
  • other purposes authorized under the applicable service agreement.

COHLY does not acquire ownership of the property or the owner’s intellectual property merely because the owner provides materials to COHLY.

18. WEBSITE USE

You may use the COHLY website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • violate applicable laws;
  • impersonate another person;
  • provide fraudulent information;
  • attempt unauthorized access;
  • interfere with website operation;
  • introduce malicious code or malware;
  • scrape or harvest information without authorization;
  • reverse engineer the website except where permitted by law;
  • circumvent security controls;
  • attempt to access another user’s account;
  • misuse authentication systems;
  • interfere with other users;
  • upload unlawful or infringing material;
  • use COHLY services for fraudulent purposes;
  • use automated systems to abuse the website; or
  • use COHLY services to facilitate illegal activity.

COHLY may investigate suspected violations and take appropriate action.

19. COMMUNICATIONS AND CALLBACK REQUESTS

By providing contact information through COHLY, you agree that COHLY may contact you regarding:

  • requested services;
  • onboarding;
  • property information;
  • account activity;
  • service questions;
  • documents;
  • agreements;
  • support;
  • security;
  • operational matters; and
  • other matters relating to your relationship with COHLY.

If you voluntarily submit your telephone number through a COHLY form requesting a callback, you authorize COHLY to contact you regarding your request.

COHLY may use telephone calls, SMS, email, or other communication methods where appropriate.

Where legally required, COHLY will obtain any additional consent required for certain marketing or automated communications.

You may opt out of non-essential marketing communications.

Opting out of marketing communications does not prevent COHLY from sending necessary transactional, security, account, or service-related communications.

20. COOKIES AND SIMILAR TECHNOLOGIES

COHLY may use cookies, local storage, session technologies, analytics technologies, security technologies, and similar mechanisms.

These technologies may be used to:

  • maintain website functionality;
  • remember preferences;
  • maintain onboarding progress;
  • prevent duplicate submissions;
  • improve website performance;
  • maintain security;
  • prevent fraud and abuse;
  • understand website usage;
  • diagnose technical problems; and
  • improve the user experience.

Third-party providers may provide certain technologies.

Additional information about COHLY’s collection and use of personal information is provided in the Privacy Policy.

21. THIRD-PARTY SERVICES AND TECHNOLOGY

COHLY relies on third-party infrastructure and technology providers to operate portions of its website, portal, authentication systems, communications, databases, security systems, and other services.

COHLY’s technology infrastructure may include services provided through Google Cloud Platform and Firebase.

COHLY may also use third-party services for:

  • hosting;
  • databases;
  • authentication;
  • phone verification;
  • CAPTCHA or reCAPTCHA;
  • email;
  • SMS;
  • analytics;
  • security;
  • fraud prevention;
  • communications;
  • payment processing where applicable; and
  • customer support.

Third-party services are independent from COHLY.

Your use of a third-party service may also be subject to that provider’s own terms and privacy policies.

22. THIRD-PARTY LINKS

The COHLY website or portal may contain links to third-party websites or platforms, including hosting platforms, governmental websites, payment providers, technology providers, and other services.

COHLY does not control third-party websites.

COHLY is not responsible for:

  • third-party content;
  • third-party policies;
  • third-party security;
  • third-party availability;
  • third-party pricing;
  • third-party transactions;
  • third-party services; or
  • third-party actions.

Accessing a third-party website or service is subject to that provider’s terms.

23. INTELLECTUAL PROPERTY

The COHLY website and COHLY-created materials, including where applicable:

  • the COHLY name;
  • logos;
  • trademarks;
  • graphics;
  • website design;
  • user interface;
  • text;
  • software;
  • source code;
  • databases;
  • portal design;
  • documentation;
  • original content; and
  • other COHLY-created materials

are owned by or licensed to COHLY and may be protected by applicable intellectual property laws.

Except as permitted by law or expressly authorized by COHLY, you may not:

  • copy;
  • reproduce;
  • distribute;
  • modify;
  • sell;
  • license;
  • publish;
  • reverse engineer; or
  • create derivative works from

COHLY proprietary materials.

Third-party trademarks and platform names remain the property of their respective owners.

24. FEEDBACK

If you voluntarily provide suggestions, recommendations, ideas, or feedback concerning COHLY, COHLY may use that feedback to improve its services, website, software, processes, or operations without compensation or restriction, unless otherwise agreed in writing.

25. NO PROFESSIONAL ADVICE

Information provided through the COHLY website, owner portal, communications, or services is provided for general informational and operational purposes.

COHLY does not provide:

  • legal advice;
  • tax advice;
  • accounting advice;
  • investment advice;
  • financial planning;
  • real estate investment advice;
  • property appraisal; or
  • other professional advice

unless expressly stated and legally authorized.

Users should consult an appropriately qualified professional when professional advice is required.

26. PROPERTY CONDITION AND SAFETY

The owner remains responsible for the physical condition, maintenance, legality, safety, and suitability of the property.

The owner must provide accurate information concerning:

  • property condition;
  • amenities;
  • hazards;
  • access;
  • occupancy;
  • house rules;
  • security devices;
  • restrictions; and
  • other information that could materially affect guests or hosting operations.

COHLY may rely on information provided by the owner.

COHLY is not responsible for conditions that the owner fails to disclose, maintain, repair, or correct, subject to applicable law.

27. SECURITY CAMERAS AND MONITORING DEVICES

Owners are responsible for complying with applicable laws and platform rules concerning:

  • security cameras;
  • recording devices;
  • noise-monitoring devices;
  • smart devices;
  • surveillance technologies; and
  • other monitoring technologies.

Owners must provide accurate disclosures where required.

COHLY may request information concerning such devices during onboarding.

COHLY may refuse to support or publish a listing where information concerning monitoring devices is incomplete or inconsistent with applicable requirements.

28. EMERGENCIES

COHLY may assist with communication and coordination concerning property-related incidents as part of its agreed services.

COHLY is not an emergency response service, police service, fire service, medical service, security company, or substitute for emergency services.

In an emergency involving immediate danger to life, health, safety, fire, crime, or another urgent threat, the appropriate emergency service should be contacted.

COHLY does not guarantee immediate response to emergencies.

The owner remains responsible for maintaining appropriate emergency contacts, safety equipment, insurance, and other legally required protections.

29. INSURANCE

Owners are responsible for obtaining and maintaining insurance appropriate for their property and hosting activities.

COHLY does not guarantee that:

  • homeowner insurance;
  • landlord insurance;
  • short-term-rental insurance;
  • Airbnb protection programs;
  • platform protection programs; or
  • any other insurance product

will cover a particular claim, loss, guest action, property damage, or other event.

Owners should consult an appropriately qualified insurance professional concerning coverage.

30. NO EMPLOYMENT, PARTNERSHIP, OR JOINT VENTURE

Use of COHLY services does not create an employment relationship, partnership, joint venture, fiduciary relationship, or general agency relationship between COHLY and an owner except to the limited extent expressly established in a separate written agreement.

Neither party may represent that it has authority to bind the other except as expressly authorized.

31. SEPARATE OWNER SERVICE AGREEMENT

Use of the COHLY website or completion of the online onboarding process does not, by itself, establish the complete terms of a co-hosting relationship.

Before providing certain services, COHLY may require the owner to enter into a separate Owner Service Agreement, Co-Hosting Agreement, or similar written agreement.

That agreement may establish:

  • the scope of services;
  • service fees;
  • commissions;
  • reservation-related compensation;
  • payment terms;
  • responsibilities of each party;
  • owner obligations;
  • property requirements;
  • service commencement;
  • termination rights;
  • notice requirements;
  • liability provisions;
  • authorization granted to COHLY;
  • guest communication responsibilities;
  • cleaning coordination;
  • maintenance coordination;
  • platform responsibilities; and
  • other terms specific to the relationship.

Where a separate service agreement is required, COHLY will not be obligated to begin the applicable services until the required agreement has been properly executed.

If there is a conflict between these Terms and a signed service agreement regarding the specific services provided to an owner, the signed service agreement will control to the extent of that conflict.

32. ELECTRONIC AGREEMENTS AND SIGNATURES

COHLY may provide agreements, disclosures, acknowledgments, or other documents electronically.

Where legally permitted, an electronic signature or electronic acceptance may have the same legal effect as a handwritten signature.

Washington’s Uniform Electronic Transactions Act recognizes electronic records, electronic signatures, and electronic contracts in applicable transactions.

By agreeing to conduct a transaction electronically, you consent to the use of electronic records and electronic signatures for the applicable transaction.

Electronic signature records may include information necessary to establish the identity of the signer, the document signed, the date and time of execution, and other information reasonably necessary to maintain an audit trail.

You must not sign an agreement on behalf of another person without proper authorization.

33. SERVICE AVAILABILITY

COHLY attempts to maintain reliable services but does not guarantee uninterrupted or error-free operation.

Services may become unavailable because of:

  • maintenance;
  • software updates;
  • infrastructure failures;
  • internet outages;
  • telecommunications failures;
  • third-party outages;
  • platform outages;
  • security incidents;
  • governmental action;
  • force majeure events; or
  • other circumstances beyond COHLY’s reasonable control.

COHLY may modify, suspend, replace, or discontinue portions of the website, portal, or services.

34. ACCOUNT SUSPENSION AND TERMINATION

COHLY may suspend or restrict access to the website, portal, or services where reasonably necessary to:

  • protect users;
  • protect COHLY;
  • protect third parties;
  • investigate suspected fraud;
  • address security concerns;
  • address violations of these Terms;
  • comply with legal requirements;
  • address platform-policy concerns; or
  • protect the integrity of the service.

COHLY may terminate services where permitted by the applicable service agreement or applicable law.

Users may stop using the website at any time.

Termination does not automatically eliminate obligations that accrued before termination.

35. EFFECT OF TERMINATION

Following termination:

  • access to the portal may be disabled;
  • pending services may be stopped;
  • applicable service agreements may terminate according to their terms;
  • outstanding amounts may remain due;
  • certain information may be retained where legally required or reasonably necessary for legitimate business purposes; and
  • provisions intended to survive termination will remain effective.

36. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COHLY WEBSITE, PORTAL, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

COHLY DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NON-INFRINGEMENT;
  • AVAILABILITY;
  • ACCURACY;
  • RELIABILITY; and
  • UNINTERRUPTED OPERATION.

COHLY DOES NOT WARRANT THAT:

  • the website will always be available;
  • the website will be error-free;
  • information will always be complete or accurate;
  • bookings will occur;
  • guests will be available;
  • a property will generate revenue;
  • a listing will achieve a particular ranking;
  • a third-party platform will remain available;
  • a particular service provider will remain available; or
  • any particular financial result will occur.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

37. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COHLY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES.

This may include, to the extent permitted by law, losses relating to:

  • lost revenue;
  • lost bookings;
  • lost profits;
  • loss of business opportunity;
  • property damage;
  • guest conduct;
  • platform suspension;
  • platform outages;
  • cancellations;
  • inaccurate information;
  • third-party providers;
  • third-party services;
  • security incidents;
  • unauthorized access;
  • loss of data; or
  • other consequential losses.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COHLY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR SERVICES WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID DIRECTLY TO COHLY FOR THE APPLICABLE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(B) ONE HUNDRED U.S. DOLLARS (US $100).

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

38. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless COHLY and its owners, officers, employees, contractors, affiliates, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:

  • your violation of these Terms;
  • your violation of applicable law;
  • your violation of a third-party platform’s rules;
  • your ownership or use of the property;
  • your failure to obtain required permits or authorizations;
  • inaccurate information provided by you;
  • unauthorized use of your account;
  • your property;
  • guest-related claims arising from matters for which you are responsible;
  • materials you submit to COHLY;
  • your breach of another agreement; or
  • your negligent, fraudulent, unlawful, or wrongful conduct.

This section does not require indemnification to the extent prohibited by applicable law.

39. FORCE MAJEURE

COHLY will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • severe weather;
  • fire;
  • flood;
  • pandemic;
  • epidemic;
  • war;
  • terrorism;
  • civil unrest;
  • governmental action;
  • internet failures;
  • telecommunications failures;
  • power outages;
  • cyberattacks;
  • third-party platform outages;
  • labor disruptions; or
  • other circumstances beyond COHLY’s reasonable control.

40. PRIVACY

COHLY’s collection, use, storage, protection, and disclosure of personal information are described in the COHLY Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

The Privacy Policy will govern privacy-specific matters concerning personal information.

Users should review the Privacy Policy before submitting personal or property information through COHLY.

41. DATA SECURITY

COHLY uses reasonable administrative, technical, and organizational measures designed to protect information processed through its services.

COHLY may use cloud infrastructure, authentication systems, databases, hosting services, cloud functions, security systems, and other technologies provided by third parties, including Google Cloud Platform and Firebase.

No website, database, cloud infrastructure, authentication system, or electronic transmission can be guaranteed to be completely secure.

COHLY does not guarantee that every security risk can be eliminated.

42. SECURITY INCIDENTS

If COHLY becomes aware of a security incident affecting personal information, COHLY will take reasonable steps appropriate to the circumstances and applicable law.

Where applicable law requires notification to affected individuals, governmental authorities, or other parties, COHLY will provide the required notification.

43. ELECTRONIC COMMUNICATIONS

When you communicate with COHLY electronically, including through:

  • email;
  • website forms;
  • portal submissions;
  • electronic signatures;
  • SMS;
  • other electronic communications,

you consent to electronic communications relating to your relationship with COHLY, subject to applicable law.

Electronic records may be used to document:

  • communications;
  • transactions;
  • approvals;
  • requests;
  • agreements;
  • signatures; and
  • other business activity.

44. MODIFICATION OF THESE TERMS

COHLY may modify these Terms from time to time.

When changes are made, COHLY may update the “Last Updated” date displayed at the beginning of these Terms.

Where appropriate, COHLY may communicate material changes through:

  • the website;
  • email;
  • the owner portal; or
  • another reasonable communication method.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

45. CHANGES TO COHLY SERVICES

COHLY may add, remove, modify, suspend, or discontinue services or features.

COHLY does not guarantee that a particular service, technology, portal feature, or integration will remain available indefinitely.

Changes may be necessary because of:

  • technology;
  • security;
  • business operations;
  • third-party platform changes;
  • legal requirements;
  • regulatory requirements;
  • customer needs; or
  • other operational considerations.

46. GOVERNING LAW

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where federal law or mandatory applicable law provides otherwise.

COHLY operates from Bellevue, Washington.

Nothing in these Terms is intended to waive, limit, or eliminate a right that cannot lawfully be waived or limited under applicable law.

47. DISPUTE RESOLUTION

Before initiating formal legal proceedings concerning a dispute relating to COHLY, the parties agree to make a good-faith effort to resolve the dispute informally.

A party raising a dispute should contact: legal@cohly.co

The notice should reasonably describe:

  • the nature of the dispute;
  • the relevant circumstances; and
  • the requested resolution.

The parties will attempt to resolve the dispute informally for thirty (30) days after written notice, unless a different period is required by applicable law or immediate legal relief is reasonably necessary.

Nothing in this section prevents a party from seeking emergency injunctive or equitable relief where legally available or from bringing a qualifying claim in a court with appropriate jurisdiction.

48. CLASS ACTIONS

To the maximum extent permitted by applicable law, each party agrees that claims arising out of or relating to these Terms or the COHLY services will be brought on an individual basis and not as part of a class, collective, consolidated, or representative action.

Nothing in this section applies where such a limitation is prohibited by applicable law.

49. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

50. NO WAIVER

COHLY’s failure to enforce any provision of these Terms does not constitute a waiver of COHLY’s right to enforce that provision later.

A waiver must be expressly made by COHLY to be effective.

51. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without COHLY’s prior written consent, except where otherwise permitted by law.

COHLY may assign or transfer these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

52. ENTIRE AGREEMENT

These Terms, together with the COHLY Privacy Policy and any applicable Owner Service Agreement, Co-Hosting Agreement, payment terms, or other written or electronic agreement between COHLY and the user, govern the applicable relationship.

Where there is a conflict:

  • the applicable signed service agreement will generally control the specific services, fees, and owner-specific obligations;
  • the Privacy Policy will control privacy-specific matters; and
  • these Terms will govern general website and service use,

unless the applicable agreement expressly provides otherwise.

53. NO THIRD-PARTY BENEFICIARIES

Except where expressly stated otherwise, these Terms do not create rights for third parties.

54. HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

55. CONTACT COHLY

For legal questions, notices, or questions concerning these Terms:

COHLY
Bellevue, Washington
United States

Legal: legal@cohly.co

Website: cohly.co

56. ACKNOWLEDGMENT

By accessing or using the COHLY website or services, you acknowledge that:

  • you have read these Terms;
  • you understand their contents;
  • you agree to comply with these Terms;
  • you understand that COHLY does not guarantee bookings, occupancy, revenue, profitability, appreciation, or any specific financial result;
  • you understand that third-party platforms such as Airbnb have their own terms and policies;
  • you understand that you are responsible for ensuring that your property and hosting activities comply with applicable requirements;
  • you understand that COHLY’s services are hosting-support and co-hosting services;
  • you understand that COHLY does not require access to your personal bank account to provide its standard co-hosting services;
  • you understand that third-party platforms may independently control booking, payout, account, and platform functions; and
  • you understand that certain COHLY services may require a separate Owner Service Agreement or Co-Hosting Agreement before services begin.

If you do not agree to these Terms, you must not use the COHLY website or services.